Get in Touch With Us
Whether you have a question about one of our reviews, want to flag something that looks off, or have a suggestion for content we should cover, this page explains the best way to reach us and what happens after you do.
How to Reach the Team
Email is the most direct route to us. Every message is read by a real person, and we aim to reply within two business days. Write to us at [email protected].
When you write in, a brief description of your enquiry upfront helps us route it to the right person and get back to you without unnecessary back-and-forth. There is no contact form — a straightforward email gets you a faster, more personal response.
What You Can Write to Us About
We hear from readers across all kinds of situations. The most common ones are listed below, but nothing is off the table.
- Site reviews and rankings — If you disagree with how we have assessed a poker site, spotted a detail that looks wrong, or think a site deserves more (or less) credit than we have given it, let us know. We take our editorial standards seriously and investigate every credible challenge.
- Factual corrections — Bonus amounts, rake structures, licensing details and payment methods change. If something on a page is out of date, flagging it helps every reader who visits after you.
- Content suggestions — Is there a topic — a specific poker format, a payment method, a state-by-state legal question — that you would like us to cover in more depth? Reader input genuinely shapes what we research next.
- Partnership and commercial enquiries — If you represent an operator or affiliate program and want to discuss how we work, introduce yourself and outline what you have in mind. We review all approaches, though editorial independence is not negotiable.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention it in your message and we will point you toward the right support. You can also call the national helpline directly: 1-800-GAMBLER (1-800-426-2537), available 24/7.
- General questions — Anything else: how we score sites, how we handle commercial relationships, or simply something on the page that was unclear.
What Happens After You Email Us
Your message goes to a member of the editorial team — not an automated filter. We read it, decide who is best placed to respond, and write back personally. Our target is two business days. During periods when traffic is high, it may take a day or two longer, but we follow up on every message.
If you are writing about a factual correction, we will tell you whether we are making a change and, if so, when it goes live. We do not make silent edits — if something is corrected following reader feedback, we note it.
A Word on How We Work
Best Poker Sites is an independent comparison site covering real money poker sites for US players. Our rankings are based on editorial research — game selection, traffic and liquidity, rake structure, bonus value and terms, payment options, licensing, and software quality. We may earn a commission when a reader signs up through one of our links; that relationship is disclosed on every relevant page and does not determine where a site ranks.
We do not accept payment for a higher position. If a site ranks well here, it is because our research supports that conclusion — and every recommendation carries at least one honest limitation.
Transparency is the reason readers trust a comparison site over a brand's own marketing. If you ever feel that something we have published does not live up to that standard, please tell us.
Responsible Gambling
Online poker is real-money gambling. It carries financial risk, and for some people that risk can become a problem. If you are concerned about your own play or someone else's, support is available.
- National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537) — free, confidential, 24/7
- National Council on Problem Gambling: ncpgambling.org
- Gamblers Anonymous: gamblersanonymous.org
Most US states with regulated online poker also operate self-exclusion programs. Contact your state's gaming control board to find out how to enroll. We will never undermine or work around a self-exclusion, and we will not respond to any message that asks us to help do so.
21+ only. Online poker for real money is restricted to adults aged 21 or older in most regulated US states. A small number of states set the minimum at 18 — check the rules in your state before playing.
Thank you for taking the time to reach out. We will be back in touch as soon as we can.